INSERT INTO `glpi_tickets` VALUES ('3188','0','Il y a une défaillance technique au niveau de l\'écran','2022-09-05 11:00:58','2022-09-05 12:20:27','2022-09-05 12:20:27','2022-09-05 12:20:27','1334','6','1570','1','L\'écran ne s\'allume guerre, merci de résoudre cet incident dans les plus brefs délais.
Cordialement','4','3','4','0','2','0','&lt;p&gt;Câble hdmi mal fixé&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','4769','4769','4769','0','0','6','0');
INSERT INTO `glpi_tickets` VALUES ('3189','0','Problème de son ','2022-09-05 13:20:32','2022-09-09 14:12:47','2022-09-09 14:12:47','2022-09-09 14:12:47','1334','6','1578','1','Pas de son sur le poste prof, impossibilité d\'allumer les enceintes','4','3','4','0','1','0','&lt;p&gt;Pas de problème constaté, la méthode opérationnel du système de son est diffèrent mais il y a la documentation dans la salle.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','348735','348735','348735','0','0','9','0');
INSERT INTO `glpi_tickets` VALUES ('3190','0','vidéoprojecteur','2022-09-05 13:25:57','2022-09-09 14:06:30','2022-09-09 14:06:30','2022-09-09 14:06:30','1334','6','390','1','Bonjour,
Le vidéo projecteur de la salle 234 (2de C) semble mal réglé, car l\'image n\'apparaît qu\'en haut du tableau et pas dans son format rectangulaire habituel.','4','3','4','0','1','0','&lt;p&gt;Les vises ont été serrés et réglages nécessaires effectués.&lt;/p&gt;
&lt;p&gt;Les vidéoprojecteurs des salles 230 à 236 ont en apparence bien servis cependant le rendu est correcte pour travailler encore.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','348033','348033','348033','0','0','43','0');
INSERT INTO `glpi_tickets` VALUES ('3191','0','Pas de connexion réseau','2022-09-06 17:02:55',NULL,NULL,'2022-09-06 17:06:55','1462','1','1462','1','La carte réseau ne clignote pas','4','3','4','0','1','0',NULL,'1','0','0',NULL,NULL,'0','0','0','0','0','0','1','7','0');
INSERT INTO `glpi_tickets` VALUES ('3192','0','clavier','2022-09-07 10:23:30','2022-09-16 15:41:25','2022-09-16 15:41:25','2022-09-16 15:41:25','1334','6','1577','1','la touche espace ne marche pas sur les cotés','3','3','3','0','2','0','&lt;p&gt;Le clavier fonctionne correctement, cependant c\'est vrai qu\'il y a une certaine résistance à l\'écriture des textes rapidement.&lt;/p&gt;
&lt;p&gt;Clavier remplacé.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','796675','796675','796675','0','0','6','0');
INSERT INTO `glpi_tickets` VALUES ('3193','0','souris défectoueuse','2022-09-07 10:26:18','2022-09-09 14:44:46','2022-09-09 14:44:46','2022-09-09 14:44:46','1334','6','1576','1','Le capteur de la souris qui permet de faire bouger la souris sur l\'ordinateur ne fonctionne pas mais le clic fonctionne.','5','3','4','0','2','0','&lt;p&gt;Souris remplacé encore...&lt;/p&gt;
&lt;p&gt;Tout à été vérifié sur ce poste, pas de problème constaté, on verra combien ça dure et en fonction de l\'élève qui l\'utilise car le même souci a été rapporté lors du même cours et le même poste.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','188308','188308','188308','0','0','6','0');
INSERT INTO `glpi_tickets` VALUES ('3194','0','Réseau ne fonctionnant plus + problème de cables','2022-09-08 08:44:19','2022-09-12 09:28:04','2022-09-12 09:28:04','2022-09-12 09:28:04','1334','6','1568','1','La carte réseau apparait comme étant débranchée, cependant le cable ethernet est correctement branché.','5','3','4','0','1','0','&lt;p&gt;Les chemins de câbles étaient par terre, fait penses qu\'on les utilise pour poser les pieds ...&lt;/p&gt;
&lt;p&gt;Tous les câbles sont correctement branches, le poste s126p16 avait besoin d\'une mise à jour bios.&lt;/p&gt;
&lt;p&gt;Problème résolu.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','348225','348225','348225','0','0','73','0');
INSERT INTO `glpi_tickets` VALUES ('3195','0','La souris ne fonctionne pas','2022-09-09 09:25:00','2022-09-09 13:56:10','2022-09-09 13:56:10','2022-09-09 13:56:10','1334','6','1305','1','La souris ne fonctionne pas','5','3','4','0','1','0','&lt;p&gt;Souris remplacé.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','16270','16270','16270','0','0','42','0');
INSERT INTO `glpi_tickets` VALUES ('3196','0','problème de connexion au réseau étudiants GPME 1','2022-09-09 10:30:47','2022-09-09 13:55:45','2022-09-09 13:55:45','2022-09-09 13:55:45','1334','6','421','1','Les étudiants suivant ont un identifiant et mot de passe qui ne fonctionnent pas 
Tom WAMEN
Malo LEBREC
Chloé MARION
Emma RENAULT
Merci à vous
A. Macé','4','3','4','0','1','0','&lt;p&gt;Problème résolu.&lt;/p&gt;
&lt;p&gt;Apparemment le script de création des comptes ne s\'est pas bien exécuté.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','12298','12298','12298','0','0','0','0');
INSERT INTO `glpi_tickets` VALUES ('3197','0','Mise en veille auto','2022-09-12 10:18:34','2022-09-12 10:37:51','2022-09-12 10:37:51','2022-09-12 10:37:51','1334','6','1547','1','L\'écran le met en veille automatiquement alors que le pc est allumé','5','3','4','0','2','0','&lt;p&gt;les câbles hdmi de côté la tour n\'ont pas de fixation et les élèves ont tendance à bouger la tour donc le câble se débranche facilement.&lt;/p&gt;
&lt;p&gt;Résolu.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','1157','1157','1157','0','0','6','0');
INSERT INTO `glpi_tickets` VALUES ('3198','0','PC qui ne fonctionnent pas ','2022-09-12 14:59:02','2022-09-15 08:27:59','2022-09-15 08:27:59','2022-09-15 08:27:59','1334','6','1583','1','monsieur, les 9 et 15 ne fonctionnent pas merci
pour madame Loison, morgane seconde pro','3','3','3','0','2','0','&lt;p&gt;Poste vérifié, pas de problème constaté.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','235737','235737','235737','0','0','7','0');
INSERT INTO `glpi_tickets` VALUES ('3199','0','échec de connexion','2022-09-12 16:19:50','2022-09-16 14:12:54','2022-09-16 14:12:54','2022-09-16 14:12:54','1334','6','390','1','Bonjour,
L\'ordinateur de la salle 10 ne permet pas de se connecter aux sessions personnelles.','4','3','4','0','1','0','&lt;p&gt;Poste vérifié en début de semaine et suivi. Pas des problèmes rencontrés.&lt;/p&gt;
&lt;p&gt;Cause possible, les problèmes de DNS constatés cette semaine sur le .250&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','337984','337984','337984','0','0','60','0');
INSERT INTO `glpi_tickets` VALUES ('3200','0','Imprimante','2022-09-12 16:54:05','2022-09-15 10:56:42','2022-09-15 10:56:42','2022-09-15 10:56:42','1334','6','990','1','L\'imprimante apparait \"hors connexion\" pour le prof comme pour les élèves','3','3','3','0','1','0','&lt;p&gt;Câble RJ45 endommagé. Remplacé.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','237757','237757','237757','0','0','6','0');
INSERT INTO `glpi_tickets` VALUES ('3201','0','bleu screen','2022-09-13 09:12:25','2022-09-15 10:38:46','2022-09-15 10:38:46','2022-09-15 10:38:46','1334','6','1569','1','bleu screen, réparation automatique..','4','3','4','0','1','0','&lt;p&gt;Image faite. Problème résolu.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','177981','177981','177981','0','0','1','0');
INSERT INTO `glpi_tickets` VALUES ('3202','0','problème clavier salle 324 poq','2022-09-13 09:21:02','2022-09-13 11:49:21','2022-09-13 11:49:21','2022-09-13 11:49:21','1334','6','1592','1','','3','3','3','0','1','0','&lt;p&gt;Pas de problème constaté.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','8899','8899','8899','0','0','0','0');
INSERT INTO `glpi_tickets` VALUES ('3203','0','Médiathèque','2022-09-13 09:47:49','2022-09-15 08:21:59','2022-09-15 08:21:59','2022-09-15 08:21:59','1334','6','1068','1','Bonjour,
Les ordinateurs n\'ont pas de traitement de texte autre que Only Office qui ne permet d\'enregistrer que sur le cloud de Only Office. Peut-on installer un traitement de texte Office et/ou Word ?

De plus, ils ne sont pas reliés à l\'imprimante Sharp.

Je n\'ai pas trouvé la salle 16 médiathèque dans la liste des salle quand il faut indiquer le lieu sur GLPI.
Merci
Séverine','3','3','3','0','1','0','&lt;p&gt;Vu avec Séverine.&lt;/p&gt;
&lt;p&gt;Explication de l\'utilisation d\'Only Office fait.&lt;/p&gt;
&lt;p&gt;Pour l\'imprimante, elle reviendra après d\'avoir analysé avec Eric comme procéder. &lt;/p&gt;','1','0','0',NULL,NULL,'0','0','167650','167650','167650','0','0','0','0');
INSERT INTO `glpi_tickets` VALUES ('3204','0','ordinateur S324P11','2022-09-13 13:19:05','2022-09-15 08:19:47','2022-09-15 08:19:47','2022-09-15 08:19:47','1334','6','1597','1','prise jack vert cassé','3','3','3','0','1','0','&lt;p&gt;Il y a un objet casé dans la prise de devant, il faut utiliser celle derrière la tour.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','154842','154842','154842','0','0','33','0');
INSERT INTO `glpi_tickets` VALUES ('3205','0','Souris non fonctionnelle.','2022-09-13 16:59:42','2022-09-15 11:37:36','2022-09-15 11:37:36','2022-09-15 11:37:36','1334','6','1579','1','Bonjour,

La souris actuellement branchée sur le poste S136P4 a sûrement un faux contact.

Cordialement,
MOREAU Evan.','3','3','3','0','1','0','&lt;p&gt;Souris remplacé.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','153474','153474','153474','0','0','7','0');
INSERT INTO `glpi_tickets` VALUES ('3206','0','problème générale sur le post 4','2022-09-13 17:03:34','2022-09-15 11:37:13','2022-09-15 11:37:13','2022-09-15 11:37:13','1334','6','1613','1','bonjour 
je vous informe que le post numéro 4 en salle 136 n\'affiche plus rien, la tour de cet ordinateur ne peut plus s\'éteindre. quand on essaye d\'allumer l\'écran, ce dernier s\'affiche comme déconnecter du réseau, alors qu\'il est brancher. Les branchement semble correcte, mais impossible d\'allumer le PC','4','3','4','0','1','0','&lt;p&gt;PC S136P9, carte RAM mal installé.&lt;/p&gt;
&lt;p&gt;Problème résolu.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','153219','153219','153219','0','0','7','0');
INSERT INTO `glpi_tickets` VALUES ('3207','0','Problème avec le vidéoprojecteur qui s\'éteint dès qu\'il chauffe (20 mi','2022-09-13 17:42:23','2022-09-27 16:41:31','2022-09-27 16:41:31','2022-09-27 16:41:31','1334','6','1499','1','Problème avec le vidéoprojecteur qui s\'éteint dès qu\'il chauffe (20 min). Pouvons nous le changer???','4','3','4','0','1','0','&lt;p&gt;Vidéoprojecteur remplacé.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','1205948','1205948','1205948','0','0','64','0');
INSERT INTO `glpi_tickets` VALUES ('3208','0','ticket de test','2022-09-14 09:10:36','2022-09-15 08:16:42','2022-09-15 08:16:42','2022-09-15 08:16:42','1334','6','1568','1','bonjour','3','3','3','0','1','0','&lt;p&gt;RAS&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','83166','83166','83166','0','0','60','0');
INSERT INTO `glpi_tickets` VALUES ('3209','0','Imprimante non connectée','2022-09-15 08:17:33','2022-09-15 10:56:58','2022-09-15 10:56:58','2022-09-15 10:56:58','1334','6','175','1','Bonjour Alfrédo, 
Je suis en 132 et je ne peux pas imprimer un document. Peux-tu passer ?
Merci, 
Fred','4','3','4','0','2','0','&lt;p&gt;Câble RJ45 endommagé. Remplacé.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','9565','9565','9565','0','0','6','0');
INSERT INTO `glpi_tickets` VALUES ('3210','0','Médiathèque','2022-09-16 13:58:38','2022-09-16 14:26:39','2022-09-16 14:26:39','2022-09-16 14:26:39','1334','6','1068','1','Le portable 1 a un temps de latence lorsque l\'on tape sur les touches et les chiffres du pavé numérique n\'ont pas l\'air de fonctionner. L\'élève souhaitait de connecter sur ecole directe. Je ne sais pas si c\'était juste sur ce site ou partout.','3','3','3','0','1','0','&lt;p&gt;Vu et expliqué à Séverine, c\'est \"normal\" chez Windows 11. &lt;/p&gt;
&lt;p&gt;Cette nouvelle version n\'éteigne pas l\'ordinateur, il reste en veille prolongé sauf si on l\'éteint complètement, pour corriger les problèmes de latence, il suffit de le redémarrer.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','1681','1681','1681','0','0','0','0');
INSERT INTO `glpi_tickets` VALUES ('3211','0','Ordinateur pas connecté au réseau','2022-09-19 09:38:53','2022-09-19 10:02:50','2022-09-19 10:02:50','2022-09-19 10:02:50','1334','6','1615','1','Pas acces au disque réseau + connection lente + impossible de se connecter à l\'ordinateur avec son compte','3','3','3','0','1','0','&lt;p&gt;Doublon avec : Ticket - ID : 3212&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','1437','1437','1437','0','0','73','0');
INSERT INTO `glpi_tickets` VALUES ('3212','0','Ordinateur pas connecté au réseau','2022-09-19 09:41:11','2022-09-21 11:59:13','2022-09-21 11:59:13','2022-09-21 11:59:13','1334','6','1615','1','L\'ordinateur n\'a pas acces au réseau 
il est impossible de se connecter avec son compte à l\'ordinateur
Pas acces au disque réseau + connection lente + impossible de se connecter à l\'ordinateur avec son compte','3','3','3','0','1','0','&lt;p&gt;Vérification du poste, deuxième fois avec un problème similaire.&lt;/p&gt;
&lt;p&gt;Les paramètres réseau et du système ont été changés sur Windows.&lt;/p&gt;
&lt;p&gt;Problème corrigé.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','181082','181082','1267','0','0','73','0');
INSERT INTO `glpi_tickets` VALUES ('3213','0','TOUCHE ENLEVEE','2022-09-20 11:02:28','2022-09-20 13:47:43','2022-09-20 13:47:43','2022-09-20 13:47:43','1334','6','451','1','Alfredo Bonjour,
une touche entrée du clavier est cassée.
Merci
Amitiés
Catherine','3','3','3','0','1','0','&lt;p&gt;Clavier remplacé.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','9915','9915','9915','0','0','0','0');
INSERT INTO `glpi_tickets` VALUES ('3214','0','pb clavier ','2022-09-20 11:18:43','2022-09-20 13:49:10','2022-09-20 13:49:10','2022-09-20 13:49:10','1334','6','1616','1','les touches des symboles sont inversées pour madame Loison 
Luce','4','3','4','0','2','0','&lt;p&gt;Clavier du poste prof vérifié, ainsi que un regard rapide sur tous les autres postes élèves.&lt;/p&gt;
&lt;p&gt;Pas de problème constaté, pas assez d\'information non plus...&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','9027','9027','9027','0','0','1','0');
INSERT INTO `glpi_tickets` VALUES ('3215','0','demande de mise à disposition du pack office sur le portable','2022-09-20 16:37:48',NULL,'2023-03-03 15:22:55','2023-03-03 15:22:55','1634','5','421','1','Absence du pack office en local.
Merci à vous de le prévoir si possible','4','3','4','0','2','0',NULL,'1','0','0',NULL,'2023-03-03 15:22:55','0','0','0','14168707','14168707','0','0','105','0');
INSERT INTO `glpi_tickets` VALUES ('3216','0','Problème d\'accès serveur sur poste 8 et 16 en salle 34 pour étudiants GPME 1 ','2022-09-20 16:41:55','2022-09-20 17:21:12','2022-09-20 17:21:12','2022-09-20 17:21:12','1334','6','421','1','étudiants concernés
Chloé Marion
Axelle Pichon

Merci à vous','4','3','4','0','1','0','&lt;p&gt;Postes vérifiés, pas de problème détecté.&lt;/p&gt;
&lt;p&gt;Les comptes ont été vérifiés de côté serveur, tout parait normal dans les scripts de connexion et les droits.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','2357','2357','2357','0','0','1','0');
INSERT INTO `glpi_tickets` VALUES ('3217','0','médiathèque PC 4 ','2022-09-20 17:47:55','2022-09-21 09:30:08','2022-09-21 09:30:08','2022-09-21 09:30:08','1334','6','1068','1','le portable n°4 ne se connecte plus au domaine.','3','3','3','0','1','0','&lt;p&gt;Wifi désactivé.&lt;/p&gt;
&lt;p&gt;Il avait du conflit car quelqu\'un a essayé de se connecter en wifi.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','56533','56533','56533','0','0','0','0');
INSERT INTO `glpi_tickets` VALUES ('3218','0','plus de touche espace','2022-09-22 10:32:37','2022-09-27 10:54:29','2022-09-27 10:54:29','2022-09-27 10:54:29','1334','6','1547','1','la touche espace se déboite et s\'enlève très facilement','5','3','4','0','2','0','&lt;p&gt;Clavier remplacé.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','433312','433312','433312','0','0','33','0');
INSERT INTO `glpi_tickets` VALUES ('3219','0','pb s324','2022-09-22 10:55:46','2022-09-27 08:21:45','2022-09-27 08:21:45','2022-09-27 08:21:45','1334','6','1305','1','Problème sur ordinateurs suivants:
s324p23, p24,p19,p18, p9, p10, p11

Connexion lente, problème de souris répondant mal.','3','3','3','0','1','0','&lt;p&gt;Problème résolu.&lt;/p&gt;
&lt;p&gt;Ce n\'est pas le poste sinon le réseau qui avait un conflit de brassage au labo SIO.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','422759','422759','422759','0','0','0','0');
INSERT INTO `glpi_tickets` VALUES ('3220','0','touche clavier cassée','2022-09-22 11:20:32','2022-09-27 13:38:37','2022-09-27 13:38:37','2022-09-27 13:38:37','1334','6','1340','1','La touche espace du clavier ne tient plus.','3','3','3','0','2','0','&lt;p&gt;Barre d\'espace cassé.&lt;/p&gt;
&lt;p&gt;Clavier remplacé.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','440285','440285','440285','0','0','6','0');
INSERT INTO `glpi_tickets` VALUES ('3221','0','DECONNEXION IMPRIMANTE RESEAU','2022-09-22 12:19:20','2022-09-27 11:04:08','2022-09-27 11:04:08','2022-09-27 11:04:08','1334','6','451','1','Cc Alfredo,
Impossible d\'imprimer sur aucun poste car imprimante déconnectée réseau quand je suis allée sur paramètres et résolution des pbs comme tu me l\'avais montré.
merci par avance
Amitiés
Catherine','3','3','3','0','1','0','&lt;p&gt;Pas de problème constaté.&lt;/p&gt;
&lt;p&gt;L\'utilisateur confirme que cela date de jeudi et vendredi au même temps que nous avons consté des problèmes réseau.&lt;/p&gt;
&lt;p&gt;Tout à l\'air de revenir au normal.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','427488','427488','427488','0','0','54','0');
INSERT INTO `glpi_tickets` VALUES ('3222','0','Impossible d\'accéder à Internet sous Linux et Windows','2022-09-22 14:12:17','2022-09-27 08:20:51','2022-09-27 08:20:51','2022-09-27 08:20:51','1334','6','1568','1','Le câble est correctement branché et les paramètres bien configurés : cependant il est toujours impossible d\'accéder à Internet.','4','3','4','0','2','0','&lt;p&gt;Problème résolu.&lt;/p&gt;
&lt;p&gt;Ce n\'est pas le poste sinon le réseau qui avait un conflit de brassage au labo SIO.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','410914','410914','410914','0','0','73','0');
INSERT INTO `glpi_tickets` VALUES ('3223','0','Pas d\'accès internet','2022-09-23 10:32:13','2022-09-27 13:38:08','2022-09-27 13:38:08','2022-09-27 13:38:08','1334','6','509','1','Bonjour,
Nous n\'arrivons pas connecter le poste 9 à internet.
Merci.
Marina C.','3','3','3','0','1','0','&lt;p&gt;Poste et paramètres vérifiés.&lt;/p&gt;
&lt;p&gt;Pas de problème rencontré, possible cause, le soucis de réseau de la semaine dernière corrigé dans la matinée de hier.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','356755','356755','356755','0','0','8','0');
INSERT INTO `glpi_tickets` VALUES ('3224','0','Souris qui se bug et se téléporte','2022-09-26 09:14:42','2022-09-27 08:20:10','2022-09-27 08:20:10','2022-09-27 08:20:10','1334','6','1539','1','Quand je me déplace avec la souris, elle se téléporte','4','3','4','0','1','0','&lt;p&gt;Problème résolu.&lt;/p&gt;
&lt;p&gt;Ce n\'est pas le poste sinon le réseau qui avait un conflit de brassage au labo SIO.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','83128','83128','83128','0','0','7','0');
INSERT INTO `glpi_tickets` VALUES ('3225','0','Ordinateur Très Lent ','2022-09-26 09:47:34','2022-09-27 08:19:35','2022-09-27 08:19:35','2022-09-27 08:19:35','1334','6','1542','1','L\'ordinateur a du mal à charger une page ou ouvrir un fichier','3','3','3','0','1','0','&lt;p&gt;Problème résolu.&lt;/p&gt;
&lt;p&gt;Ce n\'est pas le poste sinon le réseau qui avait un conflit de brassage au labo SIO.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','81121','81121','81121','0','0','7','0');
INSERT INTO `glpi_tickets` VALUES ('3226','0','lecteur disque post 6','2022-09-26 16:48:44','2022-09-27 13:44:01','2022-09-27 13:44:01','2022-09-27 13:44:01','1334','6','1613','1','le lecteur ne s\'ouvre pas et fait un bruit de vibration on dirait qu\'il essaye de lire quelque chose mais il fait une vibration.','3','3','3','0','1','0','&lt;p&gt;Normalement pas besoin du lecteur dvd. J\'ai débranché.&lt;/p&gt;
&lt;p&gt;Il faut du bruit car la prise d\'alimentation était connecté mais pas le SATA.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','75317','75317','75317','0','0','7','0');
INSERT INTO `glpi_tickets` VALUES ('3227','0','Problème écran poste 4','2022-09-27 10:58:53','2022-09-27 15:02:24','2022-09-27 15:02:24','2022-09-27 15:02:24','1334','6','152','1','Problème écran poste 4','3','3','3','0','2','0','&lt;p&gt;Résolution d\'affichage modifié.&lt;/p&gt;
&lt;p&gt;Problème résolu.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','14611','14611','14611','0','0','36','0');
INSERT INTO `glpi_tickets` VALUES ('3228','0','Clavier','2022-09-28 10:24:40','2022-09-29 09:51:56','2022-09-29 09:51:56','2022-09-29 09:51:56','1334','6','1149','1','Bonjour,
Des touches du clavier de l\'ordinateur 324p10 sont inversées. (a-z;p-o)
et l\'écran semble avoir reçu des coups de crayon
cordialement
Yoann','3','3','3','0','1','0','&lt;p&gt;Touches remises en place, pas besoin de changer de clavier.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','84436','84436','84436','0','0','33','0');
INSERT INTO `glpi_tickets` VALUES ('3229','0','Aucun accès comptes sur serveur','2022-09-28 12:25:19','2022-09-29 09:53:00','2022-09-29 09:53:00','2022-09-29 09:53:00','1334','6','139','1','Bonjour,
Ayant eu cours ce matin, de 10 à 12 h avec les 2 pro, j\'ai pu ouvrir ma session mais je n\'avais pas d\'accès à mon compte sur serveur , ni aucun autre compte sur serveur d\'ailleurs.
Merci.
Sophie','5','3','4','0','1','0','&lt;p&gt;Testé, pas de souci constaté.&lt;/p&gt;
&lt;p&gt;Il faudra voir avec Sophie dans la salle lors du prochain cours.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','77261','77261','77261','0','0','82','0');
INSERT INTO `glpi_tickets` VALUES ('3230','0','L\'ordinateur S124N4 ne s\'allume pas.','2022-09-30 10:27:32','2022-10-03 08:35:34','2022-10-03 08:35:34','2022-10-03 08:35:34','1334','6','1305','1','L\'ordinateur S124N4 ne s\'allume pas.','3','3','3','0','1','0','&lt;p&gt;Câble vga défait.&lt;/p&gt;
&lt;p&gt;Remise en place, tout est opérationnel.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','252482','252482','252482','0','0','0','0');
INSERT INTO `glpi_tickets` VALUES ('3231','0','manque de touche','2022-10-06 08:19:21','2022-10-06 11:02:39','2022-10-06 11:02:39','2022-10-06 11:02:39','1334','6','1618','1','il manque une touche sur le clavier (m)','2','3','2','0','2','0','&lt;p&gt;Touche M prise d\'un ancien clavier. &lt;/p&gt;
&lt;p&gt;Problème résolu.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','9798','9798','9798','0','0','33','0');
INSERT INTO `glpi_tickets` VALUES ('3232','0','pb connexion telephone pole pro','2022-10-06 08:43:36','2022-10-06 11:03:36','2022-10-06 11:03:36','2022-10-06 11:03:36','1334','6','451','1','Bonjour Alfredo
Le téléphone du pôle pro à côté du TBI ne fonctionne plus : or j\'en ai besoin ce matin. Hier les cinéastes l\'ont débranché et depuis plus de connexion...
Merci
Amitiés
catherine','5','3','4','0','2','0','&lt;p&gt;Problème résolu. Jean-Michel a fait le nécessaire.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','8400','8400','8400','0','0','0','0');
INSERT INTO `glpi_tickets` VALUES ('3233','0','Souris ','2022-10-06 10:44:41','2022-10-07 15:14:34','2022-10-07 15:14:34','2022-10-07 15:14:34','1334','6','1574','1','Bonjour les boutons de cette souris sont cassées','4','3','4','0','1','0','&lt;p&gt;souris remplacé.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','102593','102593','102593','0','0','6','0');
INSERT INTO `glpi_tickets` VALUES ('3234','0','Touche qui part','2022-10-06 11:39:37','2022-10-07 09:02:49','2022-10-07 09:02:49','2022-10-07 09:02:49','1334','6','1599','1','Touche B qui part','3','3','3','0','1','0','&lt;p&gt;Touche casé.&lt;/p&gt;
&lt;p&gt;Clavier remplacé.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','76992','76992','76992','0','0','33','0');
INSERT INTO `glpi_tickets` VALUES ('3235','0','TBI POLE PRO','2022-10-07 11:55:57','2022-10-07 14:52:35','2022-10-07 14:52:35','2022-10-07 14:52:35','1334','6','451','1','cC Alfredo,
J\'ai du faire une mauvaise manipulation ... En effet, ^pour écrire au TBi j\'ai des soucis car c\'est décalé. Pourras-tu passer STP quand tu auras du temps ? D\'avance merci
Bon appétit
Amitiés
Catherine','3','3','3','0','1','0','&lt;p&gt;Paramètres d\'affichage changés, il a fallu redéfinir et effectuer un calibrage du TBI.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','10598','10598','10598','0','0','0','0');
INSERT INTO `glpi_tickets` VALUES ('3236','0','problème souris','2022-10-11 16:21:28','2022-10-13 08:28:51','2022-10-13 08:28:51','2022-10-13 08:28:51','1334','6','1574','1','Bonjour la souris de ce poste','4','3','4','0','1','0','&lt;p&gt;Salle vérifié.&lt;/p&gt;
&lt;p&gt;La souris du poste 5 est un peu usée mais toujours opérationnel, j\'attends un peu plus de détérioration pour la remplacer.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','144443','144443','144443','0','0','21','0');
INSERT INTO `glpi_tickets` VALUES ('3237','0','l\'écran','2022-10-11 16:25:15',NULL,'2023-01-31 10:17:01','2023-01-31 10:17:04','1549','5','1619','1','l\'écran a 2 touches de casser ,se sont les touches pour regler la luminosité','3','3','3','0','1','0',NULL,'1','0','0',NULL,'2023-01-31 10:17:01','0','0','0','9658306','9658306','0','1','33','0');
INSERT INTO `glpi_tickets` VALUES ('3238','0','Souris volée sur le poste 14','2022-10-12 11:17:03','2022-10-17 08:39:34','2022-10-17 08:39:34','2022-10-17 08:39:34','1334','6','1568','1','la souris n\'existe plus','3','3','3','0','2','0','&lt;p&gt;Pas vraiment disparue, le poste 9 avait deux souris&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','422551','422551','422551','0','0','7','0');
INSERT INTO `glpi_tickets` VALUES ('3239','0','Changer la souris du poste 24','2022-10-12 11:17:50','2022-10-17 08:38:57','2022-10-17 08:38:57','2022-10-17 08:38:57','1334','6','1568','1','Le clic gauche de la souris ne fonctionne plus','3','3','3','0','2','0','&lt;p&gt;Souris vérifié et toutes les autres autours.&lt;/p&gt;
&lt;p&gt;Pas de problème constaté&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','422467','422467','422467','0','0','7','0');
INSERT INTO `glpi_tickets` VALUES ('3240','0','souris','2022-10-17 09:42:50','2022-11-08 11:08:05','2022-11-08 11:08:05','2022-11-08 11:08:05','1334','6','1549','1','clic droit infini','3','3','3','0','1','0','&lt;p&gt;Poste vérifié sur Windows et Ubuntu, pas de problème constaté&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','1909515','1909515','1909515','0','0','73','0');
INSERT INTO `glpi_tickets` VALUES ('3241','0','Erreur lors de la connexion à la liste de dépôts Ubuntu','2022-10-19 08:44:28',NULL,NULL,'2023-01-25 10:24:24','1568','1','1568','1','Dans la salle 126, il est impossible de lancer apt update lorsque le PC a la passerelle 172.16.126.242 : une erreur 403 Forbidden arrive, et le site est \"interdit\" si l\'on y accède depuis un navigateur','2','3','2','0','2','0',NULL,'1','0','0',NULL,NULL,'0','0','0','0','0','0','1','73','0');
INSERT INTO `glpi_tickets` VALUES ('3242','0','Souris qui fonctionne mal','2022-11-08 09:49:40','2022-11-08 11:07:51','2022-11-08 11:07:51','2022-11-08 11:07:51','1334','6','1620','1','Bonjour,

La souris du poste 1 salle 126 est problématique, par moment elle double-clique et fait des clique droit toute seule quand on fait un clique gauche avec.

Merci pour votre aide, bonne journée.','1','3','2','0','1','0','&lt;p&gt;Poste vérifié sur Windows et Ubuntu, pas de problème constaté&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','4691','4691','4691','0','0','73','0');
INSERT INTO `glpi_tickets` VALUES ('3243','0','CONNEXION INTERNET IMPOSSSIBLE TBI','2022-11-10 08:48:13','2022-11-10 10:09:04','2022-11-10 10:09:04','2022-11-10 10:09:04','1334','6','451','1','Bonjour Alfredo
impossible de se connecter sur internet sur le TBI. j\'ai essayé de relancer la connexion mais impossible
Merci 
Amitiés
Catherine','5','3','4','0','1','0','&lt;p&gt;Réseau identifié sur Ipfire, &lt;/p&gt;
&lt;p&gt;Il a fallut juste selectionner wifindlp sur le poste.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','4851','4851','4851','0','0','0','0');
INSERT INTO `glpi_tickets` VALUES ('3244','0','L\'ordinateur de la salle 232 ne fonctionne pas (mauvais contact) + pas','2022-11-10 17:11:49','2022-11-14 08:21:34','2022-11-14 08:21:34','2022-11-14 08:21:34','1334','6','1305','1','L\'ordinateur de la salle 232 ne fonctionne pas (mauvais contact) + pas de son.','4','3','4','0','1','0','&lt;p&gt;En effet, les câbles vga étaient débranches ainsi que le câble jack.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','313785','313785','313785','0','0','42','0');
INSERT INTO `glpi_tickets` VALUES ('3245','0','barre espace du clavier ','2022-11-15 10:22:00','2022-11-16 10:19:01','2022-11-16 10:19:01','2022-11-16 10:19:01','1334','6','1483','1','poste s124N14 la barre espace est casser','3','3','3','0','1','0','&lt;p&gt;Clavier remplacé&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','86221','86221','72','0','0','0','0');
INSERT INTO `glpi_tickets` VALUES ('3246','0','Médiathèque Carte ethernet','2022-11-15 16:27:50','2022-11-22 09:51:27','2022-11-22 09:51:27','2022-11-22 09:51:27','1334','6','1068','1','la carte ethernet ne fonctionne pas sur le pc 3 de la médiathèque.','3','3','3','0','1','0','&lt;p&gt;Câble rebranché en salle serveur.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','581017','581017','581017','0','0','0','0');
INSERT INTO `glpi_tickets` VALUES ('3247','0','Casse','2022-11-17 10:25:47','2022-11-18 11:41:35','2022-11-18 11:41:35','2022-11-18 11:41:35','1334','6','1621','1','J\'ai retrouvé ce clavier avec la touche espace cassé (c\'est la fixation qui est cassé).','4','3','4','0','1','0','&lt;p&gt;Clavier remplacé&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','90948','90948','90948','0','0','6','0');
INSERT INTO `glpi_tickets` VALUES ('3248','0','problème de son','2022-11-17 11:47:19','2022-11-18 15:37:36','2022-11-18 15:37:36','2022-11-18 15:37:36','1334','6','1323','1','Il semble que le son ne fonctionne pas sur l\'ordi prof. Après quelques tests, ce serait peut être du au cable.','4','3','4','0','1','0','&lt;p&gt;Problème résolu.&lt;/p&gt;
&lt;p&gt;Le son avait été coupé au niveau des haut parleurs, les câbles débranches aussi.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','100217','100217','100217','0','0','60','0');
INSERT INTO `glpi_tickets` VALUES ('3249','0','toujours pas de son en salle de première A','2022-12-01 11:41:38','2022-12-06 14:19:42','2022-12-06 14:19:42','2022-12-06 14:19:42','1334','6','1323','1','toujours pas de son en salle de première A, ça devient handicapant pour les épreuves.','5','3','4','0','1','0','&lt;p&gt;Pas de problème constaté, juste que le son était coupé au niveau des paramètres de Windows. Il a fallut juste glisser vers la droit pour avoir du son ...&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','441484','441484','441484','0','0','60','0');
INSERT INTO `glpi_tickets` VALUES ('3250','0','Poste S34P9 et S34P7, ne s\'allume pas et problème informatqie','2022-12-01 16:18:48','2022-12-06 14:16:58','2022-12-06 14:16:58','2022-12-06 14:16:58','1334','6','1266','1','Poste S34P9 et S34P7, ne s\'allume pas et problème informatqie','3','3','3','0','1','0','&lt;p&gt;Problème de connexion hdmi et démarrage de Windows, résolu.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','424690','424690','424690','0','0','1','0');
INSERT INTO `glpi_tickets` VALUES ('3251','0','support écran cassé','2022-12-05 16:57:59','2022-12-06 13:57:22','2022-12-06 13:57:22','2022-12-06 13:57:22','1334','6','1340','1','Le support de l\'écran de l\'ordinateur est cassé. Ecran bancale qui tient peut.','3','3','3','0','1','0','&lt;p&gt;Ecran remplacé&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','75563','75563','75563','0','0','5','0');
INSERT INTO `glpi_tickets` VALUES ('3252','0','cable vga du vidéoprojecteur cassé','2022-12-06 08:53:10','2022-12-06 11:53:58','2022-12-06 11:53:58','2022-12-06 11:53:58','1334','6','1340','1','Les fiches du cable vga du vidéo sont cassées donc on ne peut plus utiliser le vidéoprojecteur.','3','3','3','0','2','0','&lt;p&gt;Les pins ont été tordus, j\'ai redressé mais si cela se reproduise, je penses que seront casés, à surveiller...&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','10848','10848','10848','0','0','42','0');
INSERT INTO `glpi_tickets` VALUES ('3253','0','Pas de souris Salle 28 P13','2022-12-07 10:31:15','2022-12-09 09:20:55','2022-12-09 09:20:55','2022-12-09 09:20:55','1334','6','1623','1','Bonjour monsieur, 
Je n\'ai pas pu utiliser le PC N°13 dés mon arrivées au pôle pro à 10h10 puisque je ne disposais pas de souris. (constat avec Mme Loison) 
Je vous remercie
Colin Montécot
2Pro MRC','3','3','3','0','2','0','&lt;p&gt;Souris ajouté au poste.&lt;/p&gt;','1','0','0',NULL,NULL,'0','0','168580','168580','168580','0','0','47','0');
INSERT INTO `glpi_tickets` VALUES ('3254','0','Problème vidéo projecteur','2022-12-08 12:36:19',NULL,'2023-03-03 15:23:20','2023-03-03 15:23:20','1634','5','139','1','Bonjour,
Pendant ma séance, de 10 à 12 h, le vidéo s\'est coupé à de multiples reprises. Les élèves m\'ont dit \"il fait toujours cela !\".
J\'ai coupé l\'interrupteur sur notre droite, et j\'ai attendu qu\'il refroidisse puis je l\'ai rallumé, mais idem.
Merci.
Sophie','5','3','4','0','1','0',NULL,'1','0','0',NULL,'2023-03-03 15:23:20','0','0','0','7354021','74642','0','0','66','0');
INSERT INTO `glpi_tickets` VALUES ('3255','0','lampe vidéoprojecteur HS','2022-12-12 11:11:27',NULL,'2023-03-03 16:02:59','2023-03-03 16:02:59','1634','5','367','1','Bonjour,
le vidéoprojecteur est HS (la lampe se met en surchauffe, le vidéo ne cesse de s\'éteindre)
Bonne fin de journée
Marie','3','3','3','0','1','0',NULL,'1','0','0',NULL,'2023-03-03 16:02:59','0','0','0','7015892','7015892','0','0','66','0');
INSERT INTO `glpi_tickets` VALUES ('3256','0','Vidéo','2023-01-05 09:05:41',NULL,'2023-03-03 15:23:08','2023-03-03 15:23:08','1634','5','175','1','Bonjour Jean-Michel,
Le vidéo de la salle 111 ne cesse de s\'éteindre. Alfredo a déjà été prévenu puisque ce problème dure depuis quelques semaines. Il a fait une intervention mais visiblement le problème persiste.
Peux-tu faire le nécessaire car il est impossible de faire cours dans cette salle; hier j\'ai dû changer de classe à l\'intercours après 4 ou 5 arrêts du vidéo entre 8 h et 9 h.
Je te remercie, 
Fred','4','3','4','0','1','0',NULL,'1','0','0',NULL,'2023-03-03 15:23:08','0','0','0','4947447','4947447','0','0','66','0');
INSERT INTO `glpi_tickets` VALUES ('3257','0','Problème affichage écran','2023-01-05 11:58:05',NULL,'2023-01-31 10:17:16','2023-01-31 10:17:18','1549','5','1340','1','Ecran en fin de vie.','3','3','3','0','2','0',NULL,'1','0','0',NULL,'2023-01-31 10:17:16','0','0','0','2240351','2240351','0','1','6','0');
INSERT INTO `glpi_tickets` VALUES ('3258','0','souris qui ne fonctionne pas','2023-01-09 15:29:38',NULL,'2023-01-25 10:37:58','2023-01-25 10:37:58','1549','5','1624','1','souris qui ne fonctionne pas','3','3','3','0','1','0',NULL,'1','0','0',NULL,'2023-01-25 10:37:58','0','0','0','1364900','1364900','0','0','7','0');
INSERT INTO `glpi_tickets` VALUES ('3259','0','problème de session','2023-01-09 15:36:21',NULL,'2023-03-03 16:09:06','2023-03-03 16:09:06','1634','5','1582','1','problème de connexion à la session.','3','3','3','0','1','0',NULL,'1','0','0',NULL,'2023-03-03 16:09:06','0','0','0','4581165','4581165','0','0','7','0');
INSERT INTO `glpi_tickets` VALUES ('3260','0','pas de souris','2023-01-09 15:37:48',NULL,'2023-01-25 10:38:40','2023-01-25 10:38:40','1549','5','1582','1','pas de souris','3','3','3','0','2','0',NULL,'1','0','0',NULL,'2023-01-25 10:38:40','0','0','0','1364452','1364440','0','0','7','0');
INSERT INTO `glpi_tickets` VALUES ('3261','0','plus de connexion WIFI sur ordinateur du TBI','2023-01-10 14:15:02',NULL,'2023-03-06 09:53:31','2023-03-06 09:53:31','1634','5','451','1','Bonjour Jean Michel,
J\'ai essayé désespérément de rétablir la connexion WIFI de l\'ordinateur portable du TBI du pôle pro. En vain..
Quand tu auras du temps pourras-tu venir voir STP ? Merci par avance
Catherine','3','3','3','0','1','0',NULL,'1','0','0',NULL,'2023-03-06 09:53:31','0','0','0','4736309','4736309','0','0','0','0');
INSERT INTO `glpi_tickets` VALUES ('3262','0','aucune session ne peut etre ouverte','2023-01-10 15:23:37',NULL,'2023-03-06 09:35:09','2023-03-06 09:35:09','1634','5','1625','1','on ne peut pas ouvrir de session','3','3','3','0','2','0',NULL,'3','0','0',NULL,'2023-03-06 09:35:09','0','0','0','4731092','508734','0','0','10','0');
INSERT INTO `glpi_tickets` VALUES ('3263','0','pas de son vidéo avec les nouvelles enceintes.','2023-01-11 11:31:49',NULL,'2023-02-28 14:49:13','2023-02-28 14:49:13','1634','5','441','1','pas de son vidéo avec les nouvelles enceintes.','3','3','3','0','1','0',NULL,'1','0','0',NULL,'2023-02-28 14:49:13','0','0','0','4159044','4159044','0','0','106','0');
INSERT INTO `glpi_tickets` VALUES ('3264','0','élément défectueux ','2023-01-12 11:30:51',NULL,'2023-01-31 10:17:29','2023-01-31 10:17:32','1549','5','1629','1','Souris cassée (clic gauche) pas utilisable.','3','3','3','0','2','0',NULL,'1','0','0',NULL,'2023-01-31 10:17:29','0','0','0','1637198','1637198','0','1','33','0');
INSERT INTO `glpi_tickets` VALUES ('3265','0','connexion','2023-01-13 10:23:39',NULL,'2023-03-06 09:34:51','2023-03-06 09:34:51','1634','5','1630','1','On ne peut connecter aucune session','3','3','3','0','2','0',NULL,'1','0','0',NULL,'2023-03-06 09:34:51','0','0','0','4489872','4489872','0','0','10','0');
INSERT INTO `glpi_tickets` VALUES ('3266','0','session','2023-01-16 12:47:27',NULL,'2023-01-16 12:47:27','2023-01-16 12:48:42','2','5','2','1','Résolu le 16/01 sortie puis entrée dans le domaine 
Mise à l\'heure','3','3','3','0','1','0',NULL,'1','0','0',NULL,NULL,'0','0','0','0','75','600','0','0','0');
INSERT INTO `glpi_tickets` VALUES ('3267','0','ordinateur TBI POLE PRO','2023-01-16 15:21:40',NULL,'2023-01-31 08:14:55','2023-01-31 08:14:55','1549','5','451','1','Bonjour Jean Michel,

Je te prie de m\'excuser de te déranger à nouveau mais il est impossible d\'utiliser l\'ordinateur du TBi car la souris \"se promène\" sur l\'écran. Je pense que tu as réparé le souci d\'internet mais désormais c\'est un autre pb à gérer.
Merci par avance 
Amitiés
Catherine','4','3','4','0','1','0',NULL,'1','0','0',NULL,'2023-01-31 08:14:55','0','0','0','1270395','1270395','0','0','0','0');
INSERT INTO `glpi_tickets` VALUES ('3268','0','lecteur cdrom','2023-01-18 09:24:31',NULL,NULL,'2023-01-25 09:57:32','1549','1','46','1','Le lecteur cdrom ne se referme plus

merci','3','2','1','0','2','0',NULL,'1','0','0',NULL,NULL,'0','0','0','0','603546','0','1','8','0');
INSERT INTO `glpi_tickets` VALUES ('3269','0','Photocopieur qui n\'imprime plus','2023-01-19 10:49:10',NULL,'2023-03-03 16:18:07','2023-03-03 16:18:07','1634','5','1068','1','Le photocopieur n\'imprime plus ce matin.','4','3','4','0','1','0',NULL,'1','0','0',NULL,'2023-03-03 16:18:07','0','0','0','3734937','3734937','0','0','108','0');
INSERT INTO `glpi_tickets` VALUES ('3270','0','ecran qui ne s\'allume pas','2023-01-19 13:35:36',NULL,'2023-01-31 10:18:40','2023-01-31 10:18:43','1549','5','1340','1','L\'écran ne s\'allume pas.','3','3','3','0','2','0',NULL,'1','0','0',NULL,'2023-01-31 10:18:40','0','0','0','1024984','1024984','0','1','33','0');
INSERT INTO `glpi_tickets` VALUES ('3271','0','problèùe session pc','2023-01-19 13:36:57',NULL,'2023-02-28 16:37:24','2023-02-28 16:55:36','1634','5','1340','1','Connexion à la session possible mais écran noir après avec seulement la flèche de la souris.','3','3','3','0','1','0',NULL,'1','0','0',NULL,'2023-02-28 16:37:24','0','0','0','3466827','3466827','0','0','33','0');
INSERT INTO `glpi_tickets` VALUES ('3272','0','ecran qui ne s\'allume pas','2023-01-19 13:38:29',NULL,'2023-01-31 10:17:40','2023-01-31 10:17:42','1549','5','1340','1','La tour démarre mais l\'écran ne s\'allume pas','3','3','3','0','2','0',NULL,'1','0','0',NULL,'2023-01-31 10:17:40','0','0','0','1024751','1024751','0','1','33','0');
INSERT INTO `glpi_tickets` VALUES ('3273','0','L\'ordinateur ne s\'allume plus.','2023-01-20 08:50:48',NULL,'2023-01-25 08:52:52','2023-01-25 08:52:52','1549','5','1368','1','L\'ordinateur ne s\'allume plus.','4','4','4','0','2','0',NULL,'1','0','0',NULL,'2023-01-25 08:52:52','0','0','0','432124','432124','0','0','44','0');
INSERT INTO `glpi_tickets` VALUES ('3274','0','La lampe du vidéoprojecteur est en \"surchauffe\" (message écran) et le ','2023-01-20 08:53:26',NULL,'2023-02-28 14:58:12','2023-02-28 14:58:12','1634','5','1368','1','La lampe du vidéoprojecteur est en \"surchauffe\" (message écran) et le vidéo se coupe.','3','3','3','0','2','0',NULL,'1','0','0',NULL,'2023-02-28 14:58:12','0','0','0','3391486','3391486','0','0','59','0');
INSERT INTO `glpi_tickets` VALUES ('3275','0','Câble Ethernet','2023-01-20 09:34:28',NULL,NULL,'2023-01-25 09:56:36','1547','1','1547','1','le câble Ethernet est mort , il faut le changer','3','3','3','0','2','0',NULL,'1','0','0',NULL,NULL,'0','0','0','0','0','0','1','10','0');
INSERT INTO `glpi_tickets` VALUES ('3276','0','Impression HS','2023-01-20 16:06:32',NULL,'2023-01-25 08:33:23','2023-01-25 08:33:36','1549','5','1068','1','Le photocopieur n\'imprime toujours pas','3','2','3','0','1','0',NULL,'1','0','0',NULL,'2023-01-25 08:33:23','0','0','0','404811','404811','0','0','108','0');
INSERT INTO `glpi_tickets` VALUES ('3277','0','poste 26','2023-01-24 13:42:20',NULL,'2023-01-31 10:17:58','2023-01-31 10:18:00','1549','5','1149','1','apparition d\'un message au milieu de l\'écran \"monitor controls locked\" de façon récurrente.
 ce qui est gênant pour travailler.

Cordialement
Yoann','3','3','3','0','1','0',NULL,'1','0','0',NULL,'2023-01-31 10:17:58','0','0','0','592538','592538','0','1','33','0');
INSERT INTO `glpi_tickets` VALUES ('3278','0','Imprimante ','2023-01-24 15:56:44',NULL,'2023-01-25 10:21:08','2023-01-25 10:21:08','1549','5','421','1','Le toner de l\'imprimante en salle 36 serait à changer
Merci à vous.','4','3','4','0','2','0',NULL,'1','0','0',NULL,'2023-01-25 10:21:08','0','0','0','66264','66264','0','0','103','0');
INSERT INTO `glpi_tickets` VALUES ('3279','0','Absence télécommande ','2023-01-25 12:32:15',NULL,NULL,'2023-02-28 16:19:38','1634','4','390','1','Bonjour,

Il n’y a plus de télécommande pour le vidéo projecteur de 2C, salle 234. 
Merci.','3','3','3','0','1','0',NULL,'1','0','0',NULL,'2023-02-28 16:19:38','0','0','0','0','2951243','0','0','43','0');
INSERT INTO `glpi_tickets` VALUES ('3280','0','Touche clavier manquante','2023-01-26 16:39:12',NULL,'2023-02-28 11:43:16','2023-02-28 11:43:16','1634','5','1617','1','Il manque la touche \"n\" du clavier du poste n°17 de la salle 124','3','3','3','0','1','0',NULL,'1','0','0',NULL,'2023-02-28 11:43:16','0','0','0','2833444','2833444','0','0','5','0');
INSERT INTO `glpi_tickets` VALUES ('3281','0','problème d\'éclairage','2023-01-30 11:07:21',NULL,NULL,'2023-03-03 16:18:50','1634','4','1340','1','Les led ne fonctionnent pas toutes et on a peu d\'éclairage sur le tableau.','3','3','3','0','2','0',NULL,'1','0','0',NULL,'2023-03-03 16:18:50','0','0','0','0','2783489','0','0','6','0');
INSERT INTO `glpi_tickets` VALUES ('3282','0','Video projecteur','2023-01-30 16:50:21',NULL,'2023-02-28 14:33:20','2023-02-28 14:33:20','1634','5','421','1','A près avoir rebranché le vidéo projecteur, celui projette l\'écran professeur mais sur fond jaune.
Merci à vous','3','3','3','0','1','0',NULL,'1','0','0',NULL,'2023-02-28 14:33:20','0','0','0','2497379','2497379','0','0','9','0');
INSERT INTO `glpi_tickets` VALUES ('3283','0','Câbleréseau hs','2023-02-01 15:53:07',NULL,'2023-02-06 13:30:57','2023-02-06 13:31:02','1549','5','46','1','Poste S312 p09
câble hs coté prise SR2I32

jm Debroise','4','3','4','0','1','0',NULL,'1','0','0',NULL,'2023-02-06 13:30:57','0','0','0','423470','423470','0','1','6','0');
INSERT INTO `glpi_tickets` VALUES ('3284','0','clavier hs','2023-02-01 15:54:16',NULL,'2023-02-06 13:31:40','2023-02-06 13:31:42','1549','5','46','1','Calvier a remplacer
 barre hs

merci 
jmD','4','3','4','0','1','0',NULL,'1','0','0',NULL,'2023-02-06 13:31:40','0','0','0','423444','423444','0','1','6','0');
INSERT INTO `glpi_tickets` VALUES ('3285','0','Un clavier a un soucis avec la touche espace qui est détachée','2023-02-02 08:59:32',NULL,'2023-02-06 13:30:43','2023-02-06 13:30:45','1549','5','990','1','Un clavier a un soucis avec la touche espace qui est détachée','3','3','3','0','1','0',NULL,'1','0','0',NULL,'2023-02-06 13:30:43','0','0','0','361871','361871','0','1','6','0');
INSERT INTO `glpi_tickets` VALUES ('3286','0','pb clavier','2023-02-02 13:29:08',NULL,'2023-02-06 13:58:00','2023-02-06 13:58:02','1549','5','1340','1','La touche espace du clavier est cassée et ne tient plus.','3','3','3','0','2','0',NULL,'1','0','0',NULL,'2023-02-06 13:58:00','0','0','0','347332','347332','0','1','33','0');
INSERT INTO `glpi_tickets` VALUES ('3287','0','Pas de  courant salle 242 sauf un plafonnier','2023-02-03 12:01:44',NULL,'2023-02-28 14:33:07','2023-02-28 14:33:07','1634','5','421','1','Aucun ordinateur de la salle 242 ne peut être allumé y compris le poste professeur.
Pas d\'alimentation électrique malgré les disjoncteurs en position haute.
Par contre la Salle 240 à côté fonctionne normalement.
Merci à vous
A. Macé','4','3','4','0','1','0',NULL,'1','0','0',NULL,'2023-02-28 14:33:07','0','0','0','2169083','2169083','0','0','9','0');
INSERT INTO `glpi_tickets` VALUES ('3288','0','absence télécommande','2023-02-06 08:25:00',NULL,'2023-03-01 08:44:57','2023-03-01 08:44:57','1634','5','390','1','Bonjour,
La télécommande du petit amphi a disparu et ne se trouve pas non plus en salle 34.
Merci.','4','3','4','0','1','0',NULL,'1','0','0',NULL,'2023-03-01 08:44:57','0','59167','0','1929230','1929230','0','0','2','0');
INSERT INTO `glpi_tickets` VALUES ('3289','0','clavier ne fonctionne plus','2023-02-06 10:21:17',NULL,'2023-02-06 13:57:50','2023-02-06 13:57:52','1549','5','1340','1','Le clavier ne fonctionne plus, on a essayé sur tous les ports USB.','3','3','3','0','2','0',NULL,'1','0','0',NULL,'2023-02-06 13:57:50','0','34','0','12959','11301','0','1','6','0');
INSERT INTO `glpi_tickets` VALUES ('3290','0','Souris HS','2023-02-07 10:43:45',NULL,'2023-02-28 15:14:09','2023-02-28 15:14:09','1634','5','1579','1','La souris du poste S136P8 ne fonctionne plus correctement.','2','3','2','0','1','0',NULL,'1','0','0',NULL,'2023-02-28 15:14:09','0','0','0','1830624','1830624','0','0','7','0');
INSERT INTO `glpi_tickets` VALUES ('3291','0','Clavier ne marche pas','2023-02-27 08:15:51',NULL,'2023-03-01 08:38:37','2023-03-01 08:38:37','1634','5','1547','1','le clavier ne marche pas , même débrancher et rebrancher','3','3','3','0','2','0',NULL,'1','0','0',NULL,'2023-03-01 08:38:37','0','0','0','174166','174166','0','0','1','0');
INSERT INTO `glpi_tickets` VALUES ('3292','0','Clavier défectueux','2023-02-27 13:00:37',NULL,'2023-02-28 16:16:57','2023-02-28 16:16:57','1634','5','1426','1','Bonjour Jean-Michel,

Des petits malins ont échangé des touches du clavier de l\'ordinateur.

Merci d\'avance,

Fanny L.','4','3','4','0','1','0',NULL,'1','0','0',NULL,'2023-02-28 16:16:57','0','0','0','98180','98180','0','0','60','0');
INSERT INTO `glpi_tickets` VALUES ('3293','0','pb souris','2023-02-27 16:20:01',NULL,'2023-02-28 11:43:29','2023-02-28 11:43:29','1634','5','1340','1','Le bouton clic gauche de la souris est bloqué donc on ne peut pas utiliser la souris.','3','3','3','0','2','0',NULL,'1','0','0',NULL,'2023-02-28 11:43:29','0','0','0','69808','69808','0','0','5','0');
INSERT INTO `glpi_tickets` VALUES ('3294','0','pb allumage','2023-02-27 16:59:25',NULL,'2023-02-28 13:11:28','2023-02-28 13:11:28','1634','5','1340','1','L\'ordinateur ne s\'allume pas.','3','3','3','0','2','0',NULL,'1','0','0',NULL,'2023-02-28 13:11:28','0','0','0','72723','72723','0','0','5','0');
INSERT INTO `glpi_tickets` VALUES ('3295','0','Pas de son. Fils débranchés en hauteur??','2023-02-28 09:29:43',NULL,'2023-02-28 10:48:56','2023-02-28 10:48:56','1634','5','1305','1','Pas de son. Fils débranchés en hauteur??','5','3','4','0','1','0',NULL,'1','0','0',NULL,'2023-02-28 10:48:56','0','0','0','4753','4753','0','0','41','0');
INSERT INTO `glpi_tickets` VALUES ('3296','0','vidéo projecteur qui s\'éteint','2023-03-01 08:47:31',NULL,'2023-03-03 16:03:20','2023-03-03 16:03:20','1634','5','175','1','Jean-Michel, 
Le vidéo projecteur s\'éteint de nouveau dans la salle 111. Tu as déjà fait une intervention mais le problème persiste.
Fred','4','3','4','0','1','0',NULL,'1','0','0',NULL,'2023-03-03 16:03:20','0','101166','0','97783','97783','0','0','66','0');
INSERT INTO `glpi_tickets` VALUES ('3297','0','impossible de scanner','2023-03-01 11:04:54',NULL,'2023-03-06 11:05:29','2023-03-06 11:05:29','1634','5','441','1','impossible de scanner','3','3','3','0','1','0',NULL,'1','0','0',NULL,'2023-03-06 11:05:29','0','0','0','432035','432035','0','0','23','0');
INSERT INTO `glpi_tickets` VALUES ('3298','0','problème de cable hdmi vidéoprojecteur','2023-03-01 13:41:09',NULL,'2023-03-02 08:45:48','2023-03-02 08:45:48','1634','5','1635','1','visiblement le câble est défectueux, impossible de l\'utiliser plus de 2 mn sans interruption quelque soit l\'ordinateur utilisé','4','3','4','0','2','0',NULL,'1','0','0',NULL,'2023-03-02 08:45:48','0','0','0','68679','68679','0','0','104','0');
INSERT INTO `glpi_tickets` VALUES ('3299','0','cable HDMI','2023-03-01 16:51:19',NULL,'2023-03-03 16:17:30','2023-03-03 16:17:30','1634','5','1368','1','Le vidéo projecteur et l\'ordi ne peuvent pas se \"relier\", problème de connexion câble HDMI malgré le choix de la source HDMI 2 donc impossible de projeter.','4','3','4','0','1','0',NULL,'1','0','0',NULL,'2023-03-03 16:17:30','0','0','0','170771','170771','0','0','10','0');
INSERT INTO `glpi_tickets` VALUES ('3300','0','lampe de vidéoprojecteur à changer','2023-03-02 07:55:29',NULL,NULL,'2023-03-02 07:55:29','721','1','721','1','un message d\'alerte es apparu (apparemment c\'est récurrent disent les élèves de STMG) indiquant qu\'il faut changer la lampe du vidéoprojecteur de la salle.','3','3','3','0','2','0',NULL,'1','0','0',NULL,NULL,'0','0','0','0','0','0','0','61','0');
INSERT INTO `glpi_tickets` VALUES ('3301','0','Vidéo pro ','2023-03-03 09:59:12',NULL,'2023-03-03 16:03:10','2023-03-03 16:03:10','1634','5','175','1','Jean-Michel, 
Le problème du vidéo projecteur persiste en salle 111. Il s\'arrête régulièrement (3/4 fois durant 1 heure de cours). C\'est vraiment pénible.
Peux-tu intervenir pour régler ce problème ?
Merci, 
Fred','4','3','4','0','1','0',NULL,'1','0','0',NULL,'2023-03-03 16:03:10','0','0','0','21838','21838','0','0','66','0');
INSERT INTO `glpi_tickets` VALUES ('3302','0','Accès dossier','2023-03-07 15:54:54',NULL,NULL,'2023-03-07 15:54:54','1546','1','1546','1','Je n\'ai plus accès au document sur le réseau.','3','3','3','0','1','0',NULL,'1','0','0',NULL,NULL,'0','0','0','0','0','0','0','23','0');

### Dump table glpi_tickets_tickets

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### Dump table glpi_tickets_users

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INSERT INTO `glpi_tickets_users` VALUES ('4419','3298','1635','1','1','');
INSERT INTO `glpi_tickets_users` VALUES ('4420','3299','1368','1','0','');
INSERT INTO `glpi_tickets_users` VALUES ('4421','3300','721','1','0','');
INSERT INTO `glpi_tickets_users` VALUES ('4422','3301','175','1','1','');
INSERT INTO `glpi_tickets_users` VALUES ('4423','3302','1546','1','0','');

### Dump table glpi_ticketsatisfactions

